When you need help, we’re ready  

If a situation arises that can’t be resolved by phone, our technical service team is ready to help. From our centrally located facility near Chicago’s Midway Airport, a field service technician can be quickly dispatched to your operation. We also perform preventative maintenance, press inspections, and hands on training to ensure our customers get the most out of every Heim and Rousselle press they own.

Why Heim Field Service Stands Out  

• Deep OEM knowledge — the people who built the presses also support them, so you get 80 years of Heim experience with unmatched insight and expertise. 

• American-Manufactured & American-supported — all Heim and Rousselle presses are designed, manufactured, and serviced in the USA, so replacement parts, service calls, and system upgrades are always nearby.  

• Fast turnaround & lifetime support — with a massive parts inventory and centralized service hub, requests are handled quickly.  

• Comprehensive coverage — from small repairs to full remanufactures, from one-off troubleshooting to scheduled maintenance and operator training — we do it all.  

Get Support — It’s Easy  

Call us: 708-496-7400
Email: heimservice@theheimgroup.com  
Location: Complete Manufacturing, Service & Support — Near Chicago Midway Airport  

Have this info ready:  

• Press model & serial number  

• Description of the issue (symptoms, recent maintenance, error codes or abnormal behavior)  

• Any steps already taken to troubleshoot  

We’re committed to getting you back online — fast!