Field Service

If a situation arises that can’t be resolved by phone, our technical service team is ready to help. From our centrally located facility near Chicago’s Midway Airport, a field service technician can be quickly dispatched to your operation. We also perform preventative maintenance, press inspections, and conduct training seminars to ensure our customers get the most out of every Heim and Rousselle press they own.

Press Inspection Guide


All travel and living expenses will be charged at cost plus 10%; plus $44.50 per diem/per man. (This will include airfare, car rental, taxes, and duties.)


• An estimate is not a quote; all labor and travel time will be billed as “actual times spent”.

• Confirming purchase order must accompany all service requests; 50% down payment due with the order for labor and expenses.

• Press must be out of production, easily accessible with all dies and ancillaries removed prior to arrival of technician.

• Estimates are based on reasonable ability to disassemble.

• Parts estimates are based on specific scope of work, not related parts or assemblies.

• Estimates are based on reasonable availability of your crane/forklift or other support equipment.

• A revised or additional P.O. is required for services requested outside of the specific scope of work and will be billed our normal labor rates.