If a situation arises that can’t be troubleshooted by phone, our technical service team is ready to help. From our centrally located facility near Chicago’s Midway Airport, a field service technician can be quickly dispatched to your operation. We also perform preventative maintenance, press inspections, and conduct training seminars to ensure our customers get the most out of every Heim and Rousselle press they own.

Service Rate Schedule
Effective April 5, 2015

LABOR AND TRAVEL RATES

$115.50 per hour per (8) hour day (Monday-Friday)
$171.50 per hour after (8) hours (Monday-Friday), Saturday up to 8 hours
$225.75 per hour after (8) hours on Saturday, Sunday, and Holidays
$75.60 per hour will be charged for “In the Air” or “Vehicle” travel.
$112.35 per hour will be charged for “In the Air” or “Vehicle” travel after (8) hours

TRAVEL AND LIVING EXPENSES

All travel and living expenses will be charged at cost plus 10%; plus $39.90 per diem/per man. (This will include airfare, car rental, taxes, and duties.)

TERMS AND CONDITIONS

• An estimate is not a quote; all labor and travel time will be billed as “actual times spent”.
• Confirming purchase order must accompany all service requests; payment net 30 days labor and expenses.
• Press must be out of production, easily accessible with all dies and ancillaries removed prior to arrival of technician.
• Estimates are based on reasonable ability to disassemble.
• Parts estimates are based on specific scope of work, not related parts or assemblies.
• Estimates are based on reasonable availability of your crane/forklift or other support equipment.
• A revised or additional P.O. is required for services requested outside of the specific scope of work and will be billed our normal labor rates.

*Rates subject to change without notice.